Service Dispatcher

Sarant Cadillac, located at 4339 Hempstead Tpke, Farmingdale, NY seeking to hire a skilled and detail-oriented Automotive Shop Service Dispatcher to join our team.

We are the highest volume Cadillac dealership in New York for both sales and service, and our business keeps growing. If you’re great at your job and want to be part of a winning team in a fast-paced, customer-focused environment … READ ON!

The ideal candidate that we are seeking to hire must have a strong background in automotive repair and maintenance, with the ability to manage workflow and apply updates to our Service Advisors, Management, and our customers. 

Responsiblites

• Dispatch routine maintenance and repairs on a variety of vehicles, including diagnostic. brake work, engine repair, and transmission services to the appropriate technician
• Keep track of technician performance and time flags, ensuring no unapplied time 
• Maintain accurate records of repair orders to be dispatched and currently being serviced on a route sheet
• Collaborate with the team members to ensure the timely completion of repairs and excellent customer satisfaction 
• Utilize alternate transportation management systems to help track the progress of the customer vehicle repairs and expedite the loaner vehicle return
• Maintain a daily /weekly log of tech flag hours and provide it to the Service Director for weekly technician payroll
• Report to the Service Director with any shop delays or any equipment issues in a timely fashion

Requirments 

• Proven experience as an automotive shop dispatcher or similar role
• Strong analytical skills with the ability to multitask in a fast-paced environment
• Strong communication skills and technical understanding of vehicle service 
• Experience with Reyonds & Reynolds / Ignite, DMS is a plus
• Knowledge of new car dealership policy principles and practices
• Understanding of the vehicle diagnostic and repair process
• The ability to function well under pressure
• Excellent attention to detail, problem-solving skills, and the ability to work independently or as part of the team

We will provide you with

• Salary $80K – $120K per year / this is a commission-based opportunity 
• Weekly tech hour bonus for the right candidate
• A medical & dental benefits plan
• Paid time off and paid holidays 
• A 401K plan
• Paid vacation

For further information on this rare opportunity, please call (Service Director) Michael Rosedale @ (516) 293-3370, or to apply online, please fill out the form below and attach your resume.

All inquiries are strictly confidential