Service Opportunity

Nissan of Westbury located on Old Country Rd, Westbury, is seeking to hire a Service Advisor. 

Our Service Advisors play a critical role in helping customers properly repair and maintain their vehicles.

We are not looking for an order taker who simply nods when a customer expresses a concern. We need a motivated professional who listens carefully, asks the right questions, recommends necessary repairs and maintenance, and confidently sells customer-pay work and likes working in a fast- paced environment. 

Responsibilities

• Interprets the customer’s description of symptoms
• Clarifies description of problems so the mechanic can repair the problem correctly
• Translates complicated terminology into language the customer can understand
• Works with our customers to schedule service
• Verifies warranty and service contract coverage
• Develops estimates by costing materials, supplies, and labor, including deductibles, and sets expectations for cost and completion
• Prepares repair orders
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Arranges service or repair and sets expectations for cost and completion
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and follows regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Greets all customers entering the service area with a friendly, professional attitude
• Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
• Performs other duties as assigned

Qualifications

• Must fully understand the sales process involved with advising service customers about how to properly repair and maintain their cars
• Must be computer savvy, including fluency with Reynolds and Reynolds or ADP, basic Microsoft Office knowledge, internet proficiency, and familiarity with state-of-the-art automotive computer software (such as MPI, manufacturer’s websites, etc.); Reynolds and Reynolds experience is a huge plus
• Be highly organized with excellent communication skills
• Professional appearance and demeanor
• Must have an excellent attendance record and a commitment to being on time
• Must have a valid and clean NY state driver’s license
• Must be able to pass a drug test and a background check
• Must have an outgoing personality (a “people person”)
• Must demonstrate expertise in developing relationships and providing excellent CSI scores

Benefits 

• Salary $100K – $125K per year / this is a commission-based opportunity 
• You will be working in our state-of-the-art facility
• A medical, dental & vision insurance plan
• Employee discount & life insurance 
• A  401(k) plan
• Paid time off
• Referral program
• Paid vacation 

The right candidate will have general automotive knowledge, an outgoing personality with expertise in developing relationships and trust, and excellent CSI scores. Being bilingual in Spanish is a plus!!

Candidates must have a valid and clean NY driver’s license and must be able to pass a drug test and background check.

To apply for this opportunity, please fill out the form below and attach your resume

All inquiries are strictly confidential