Service Advisor   

Champion Maserati Alfa Romeo, located on Northern Blvd, Great Neck, NY, a premier high-line dealership located on Northern Blvd in Great Neck, is seeking an experienced Service Advisor to join our team! 

We are seeking someone who is ready to step into a busy, fast-paced luxury Service Department with excellent earning potential and long-term career growth!

This role is pivotal in ensuring customer satisfaction, driving service sales, and maintaining smooth administrative operations. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, we’d love to hear from you.

 Key Responsibilities

• Serve as the primary point of contact for customers regarding vehicle service needs
• Maintain excellent CSI and customer satisfaction
• Accurately diagnose and document customer concerns and vehicle issues
• Serve as a liaison between Technicians and Sales Managers to ensure proper workflow
• Present service recommendations and solutions in a clear and professional manner
• Achieve predetermined service sales targets through effective communication and upselling
• Coordinate with technicians to ensure timely and accurate service delivery
• Maintain detailed records of service transactions and administrative tasks
• Follow up with customers to ensure satisfaction and build long-term relationships

Qualifications

• Proven experience as a Service Advisor or in a similar customer-facing automotive role
• A proven record of achieving exceptional customer satisfaction in an Automotive Dealership setting.
• A high degree of ownership and accountability, with the ability to prioritize effectively
• A high degree of integrity and professionalism with excellent communication skills
• Strong understanding of vehicle systems and service procedures
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively
• Proficiency in service management software and basic office tools
• CDK experience is preferred
• Maserati  / Alfa Romeo experience is  a plus 

What We Offer

• Salary $90K- $125K per year / this is a commission-based opportunity
• Medical, dental, benefits plan
• A 401K plan
• Paid vacation  
• Supportive team environment and modern facilities.