Service Dispatcher

Sarant Cadillac located at 4339 Hempstead Tpke, Farmingdale, NY seeking to hire a skilled and detail-oriented Automotive Shop Service Dispatcher to join our team. The ideal candidate will have a strong background in automotive repair and maintenance, with the ability to manage workflow and apply updates to our Service Advisors, Management, and our customers. 

Responsiblites

• Dispatch routine maintenance and repairs on a variety of vehicles includung diagnostic. brake work, engine repair and transmission services to the appropriate technician
• Keep track of technician performance and time flags, ensuring no unapplied time 
• Maintain accurate records of repair orders to be dispatched and currently being serviced on a route sheet
• Collaborate with the team members to ensure the timely completion of repairs and excellent customer satisfaction 
• Utilize alternate transportation management systems to help track the progress of the customer vehicle repairs and expedite for the loaner vehicle return
• Maintain a daily /weekly log of tech flag hours and provide to the Service Director for weekly technician payroll
• Report to the Service Director with any shop delays or any equipment issues in a timely fashion

Requirments 

• Proven experience as an automotive shop dispatcher or similar role
• Strong analytical skills with the ability to multitask in a fast-paced environment
• Strong communication skills and technical understanding of vehicle service 
• Experience with Reyonds & Reynolds / Ignite, DMS is a plus
• Knowledge of new car dealership policy principles and practices
• Understanding of the vehicle diagnostic and repair process
• The ability to function well under pressure and be accountable
• Excellent attention to detail, problem-solving skills, and the ability to work independently or as part of the team

Sarant Cadillac is a high-volume new car dealership with a large and growing service department that is very busy. Join us in delivering exceptional automotive customer service and be part of a growing team!

We will provide you with

• A base salary of up to $1,000 per week for experienced candidates
• Salary range of $70K-$90K+ per year  / this is a commission-based opportunity
• A medical benefits plan
• A 401K plan
• Paid vacation

For further information on this rare opportunity, please call (Service Director) Michael Rosedale @ (516) 293-3370 or to apply online, please fill out the form below and attach your resume.

All inquiries are strictly confidential