BDC Personnel

Millennium Chevrolet, located @ 220 N. Franklin St, Hempstead, NY, is seeking to hire BDC Personnel. We are a high-volume dealer and are looking for someone who wants to earn a great living!

We are seeking to hire a candidate who possesses high-quality phone skills and the ability to effectively communicate with our clients and our management team. We have plenty of inventory in stock to accommodate all of our customers’ needs!

Responsibilities

• Answer incoming service-related calls and respond to web inquiries.
• Make outbound calls to confirm upcoming appointments and follow up on declined services or due maintenance.
• Schedule service appointments accurately, based on Advisor availability and service bay capacity.
• Update and maintain customer records in the CRM or dealership management system (DMS).
• Maintain a positive and professional rapport with customers via phone, email, and text.
• Track and follow up on missed appointments, no-shows, and inactive customers.
• Communicate scheduled appointments and customer concerns to the service team.
• Generate reports on appointment conversion rates, call volumes, and follow-up results.
• Provide feedback on customer trends and concerns to the service manager.
• Attends all staff meetings, trainings, and educational classes as required
• Performs other duties as assigned

You will need to determine each customer’s vehicle needs by asking the proper questions and listening and keeping abreast of features, accessories, and benefits to the customer.

Qualifications

• High school diploma or equivalent (required); associate degree or higher (preferred).
• 1–2 years of customer service, call center, or dealership BDC experience (automotive service experience strongly preferred).
• Excellent verbal and written communication skills.
• Strong customer service orientation with a professional and friendly demeanor.
• Highly organized with attention to detail and ability to multitask.
• Proficient in Microsoft Office, CRM tools, and dealership systems (e.g., CDK, Reynolds & Reynolds, Xtime, or DealerSocket).
• Ability to work in a fast-paced, team-oriented environment.
• Must be friendly and upbeat, and like talking on the phone, helping people find answers to their questions.
• Excellent bi-lingual communication skills are a plus (writing and speaking)
• Dependable and compliant in following the assigned work schedule, which will include evening and Saturday hours

We will provide you with the following:

• Salary range $45,000.00 – $80,000.00 per year per year / This is a commission-based opportunity
• An aggressive end-of-the-month commission plan
• A medical/dental & vision benefits plan is also available
• Sick leave / paid time off (PTO)
• A 401K plan 
• Paid vacation
• Employee Discount purchase program 
• Room for growth in our organization

For further information on this opportunity, please complete the form below and attach your resume.

All inquiries are strictly confidential