Service Director

Stoler Lexus, located at 2090 Broadhollow Road, Farmingdale, NY, is seeking to hire a true leader who can inspire and motivate a team and has a strong understanding of how to enhance both customer satisfaction and departmental profitability.

The ideal candidate must be organized, highly motivated, and have a diplomatic leadership style. We’re looking for a high-caliber individual who will grow with us and foster a positive work environment for our employees.

A proven track record of building good teams and CSI are significant components of our evaluation process. Candidates must have a stable work history as a Service Department Manager or Director serving for more than 3+ years consecutively. Prior high-line experience is preferred but not mandatory.

We are seeking to hire candidates who have the following skills:

• Supervise daily operations of the service department, ensuring smooth workflow and efficient use of resources
• Work closely with sales, parts, and accounting to align with dealership goals and support business development
• The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
• Answers technical questions about warranties, services, and repairs
• Oversees the administration of warranty claims
• Set schedules/goals to service department employees
• Reinforce company policies and adhere to manufacturer standards
• Ensure that all operations adhere to regulatory, safety, and environmental standards, including OSHA guidelines and manufacturer recommendations
• Maintains a positive working relationship with the manufacturer
• Maintain excellent employee relations/employee retention skills
• Very organized with exceptional time management skills
• Valid NYS Driver’s License and a clean driving record
• Ability to pass pre-employment screening

Responsibilities will include;

• Oversee the Service Department, Technicians, Service Advisors, Service Call Center, Valet, Detailers, and Service Lane
• Forecast goals and objectives for the department and strive to meet them
• Attend Manager meetings and conduct Service Department meetings
• Must be results-driven, highly energized, and a customer service-oriented leader
• Handle and resolve customer complaints
• Motivate, train, develop, and reward employees
• Will communicate with customers about maintenance and service work needed efficiently

We will provide you with:

• Total compensation $175K – $225K per year, includes salary, commissions, and bonuses
• A medical, dental & vision benefits plan
• A 401k plan
• Paid holidays & time off
• Employee discount
• Paid vacation
• Demo included

For further information on this rare opportunity, please fill out the form below and attach your resume.  

All inquiries are strictly confidential