Mobile Service Manager

King O’Rourke Buick GMC Cadillac, located on Route 347, Smithtown, NY, is seeking to hire a Mobile Service Dispatcher and Towing Dispatcher for our NEW Mobile Service+ Department.  You will be able to help pioneer this new department in a very successful facility with brand-new Mobile Service & Roadside Vehicles, including Towing Dispatch.  King O’Rourke has 2 flat-bed tow trucks with 4-5 endorsed tow truck drivers.  $1 million investment is being made.

GM Experience preferred. Full-time position available in our Award-Winning Service Department.

This is a rare opportunity to work at Long Island’s Largest Cadillac, Buick, GMC Dealership.  We have a high-volume family-owned shop with over 40 years in the business & offer the …

BEST PAY PLAN ON

LONG ISLAND!

WE BELIEVE OUR EMPLOYEES ARE OUR GREATEST ASSET – As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training but also in rewarding outstanding effort and results through bonus and commission programs. 

Responsibilities:

• Communicate and dispatch to Mobile Service Technicians and/or Tow Truck Technicians
• Assure complete utilization of the Mobile Service, Roadside & Tow Truck vehicles
• Prioritize job assignments to maximize efficiency
• Communicating with Customers & obtaining vehicle information
• Clearly document all vehicle concerns
• Determine and recommend maintenance based on age, mileage, and the history of the vehicle
• Monitor the progress of each vehicle throughout the day
• Update customers on the status of the vehicle
• Verify that the final invoice reconciles with the work performed on the repair order
• Communicate all completed work and any charges to customers

Requirements:

• Previous dealership experience
• Knowledge of automobiles
• Exceptional customer satisfaction
• Motivating and energetic personality
• Be organized and can multitask
• Computer skills
• Ability to learn new technology, repair, and service procedures and specifications
• Ability to work in a fast-paced environment
• Positive, friendly attitude
• Reynolds & Reynolds/Ignite experience preferred, but not mandatory

Benefits:

• Top Pay Offered
• Salary range $90K-$120K per year  & higher for a seasoned professional  / this is a commission-based opportunity 
• Full medical benefits, including a dental plan
• Aggressive incentive plan
• A 401 (k) plan with matched dollars
• Paid time-off, paid holidays, paid vacation
• Monthly, quarterly, and year-end bonuses are available
• Company discounts & more!

We’ve been taking all necessary steps to invest back into our employees and dealership so that we are completely prepared for Mobile Service, ICE & EV leadership. We plan to continue to grow the capabilities of our facility and our team and adapt to the ever-changing landscape of the automotive industry.  

King O’Rourke Auto Group will always stay on the cutting edge of automotive innovations and the absolute best in service for our customers. We offer you a professional working environment with continuous training and performance excellence as a team member for one of the most successful auto groups on Long Island.

For further information on this rare opportunity, please call (GM) Jim Pflumm @ (631) 724-4700 ext. 121 or apply online, please fill out the form below and attach your resume. 

All Inquiries Are Strictly Confidential