Service Administrator 

Habberstad BMW, located on Sunrise Hwy, Bay Shore, NY, is seeking to hire is seeking to hire a Service Administrator to join our team 

About Us:

The Habberstad Automotive Group is a family-owned organization known for exceptional customer service and a positive, team-oriented work environment. We are seeking a motivated and customer-focused BDC Service Representative to support our service department and enhance the customer experience across our dealerships.

Position Overview:

The BDC Service Representative serves as the first point of contact for service customers. This role focuses on inbound and outbound calls, appointment scheduling, follow-ups, and ensuring a smooth communication flow between customers and the service department.

Key Responsibilities:

• Answer inbound service calls and respond to online inquiries promptly
• Schedule and confirm service appointments
• Make outbound follow-up calls regarding maintenance reminders and missed appointments
• Update and maintain accurate customer information in the CRM
• Provide professional, friendly, and efficient customer service
• Coordinate with service advisors and management to ensure customer needs are met
• Meet or exceed daily/weekly performance goals

Qualifications:

• Prior BDC, call center, or automotive service experience preferred (not required)
• Strong communication and customer service skills
• Comfortable handling high call volume
• Basic computer skills and CRM experience are a plus
• Ability to multitask and work in a fast-paced environment
• Positive attitude and strong work ethic

What We Offer:

• Salary range $55K-$70K per year / based on your level of experience 
• Paid training
• Health, dental, and vision insurance
• A 401(k) with company match
• Paid time off and holidays
• Supportive and professional work environment
• Growth opportunities within the Habberstad Automotive Group

For further information on this opportunity, please fill out the form below and attach your resume.

All inquiries are strictly confidential