Shop Service Dispatcher

Suffolk County New Car Franchise Dealer, NY, is seeking to hire a skilled and detail-oriented Automotive Shop Service Dispatcher.

We are a high-volume new car dealership with a large and growing service department that is very busy. Join us in delivering exceptional automotive customer service and be part of a growing team! The ideal candidate will have a strong background in automotive repair and maintenance, with the ability to manage workflow and apply updates to our Service Advisors, Management, and our customers. 

Responsiblites

• Dispatch routine maintenance and repairs on a variety of vehicles, including diagnostic. brake work, engine repair, and transmission services to the appropriate technician
• Keep track of technician performance and time flags, ensuring no unapplied time 
• Maintain accurate records of repair orders to be dispatched and currently being serviced on a route sheet
• Collaborate with the team members to ensure the timely completion of repairs and excellent customer satisfaction 
• Use transportation management tools to track repairs and expedite loaner vehicle returns
• Maintain a daily /weekly log of tech flag hours and provide it to the Service Director for weekly technician payroll
• Report to the Service Director with any shop delays or any equipment issues in a timely fashion

Requirments 

• Proven experience as an automotive shop dispatcher or similar role
• Strong analytical skills with the ability to multitask in a fast-paced environment
• Strong communication skills and technical understanding of vehicle service 
• Experience with Reyonds & Reynolds / Ignite, DMS is a plus, but not mandatory 
• Understanding of the vehicle diagnostic and repair process
• The ability to function well under pressure and be accountable
• Excellent attention to detail, problem-solving skills, and the ability to work independently or as part of the team

We will provide you with

• Salary $80K-$100K+ per year  / this is a commission-based opportunity
• A medical benefits plan
• A 401K plan
• Paid vacation
• Room for growth in our organization

For further information about this rare opportunity, please complete the form below and attach your resume.

All inquiries are strictly confidential